Ramp Operations Manager

3 weeks ago

Montreal, Quebec, Canada Menzies Aviation Full time

Job Summary

The Ramp Supervisor plays a crucial role in ensuring the smooth operation of the tarmac team at Menzies Aviation. This position requires a dedicated individual who can coordinate and allocate staff and resources to meet service standards for customer airlines.

Main Responsibilities

  • Coordinate day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
  • Deliver the highest possible level of customer service at all times.
  • Ensure the airlines' product is delivered consistently to demanding service level standards and on-time performance targets to customer airlines.
  • Be proactive in all areas by forward planning and taking responsibility for the job in hand.
  • Ensure the safe and correct control of all resources on the ramp.
  • Comply with all airlines' ground handling regulations as well as local airport authorities.
  • Support, guide, and encourage work colleagues.
  • Ensure safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual and international aviation standards.
  • Safeguard the health, safety, and welfare of staff, customers, and other visitors as required in full compliance with the Company's Health & Safety Policy.
  • Process questions, queries, or grievances in a professional and confident manner.
  • Promote an open reporting culture.
  • Investigate incidents, accidents, non-conformities, or service delivery failures, with resulting corrective actions being established and maintained.
  • Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting systems, and GSE checks.
  • Ensure no company property abuse occurs.

Requirements

  • Proven leadership skills and experience.
  • Minimum of 18 years of age and legally able to work in Canada.
  • Valid driver's license and DA.
  • Ability to lead, coach, and develop staff.
  • Well-organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines.
  • Extensive experience in ramp handling and good understanding of operational departments.
  • Proficient knowledge of the IATA Standard Ground Handling Agreement.
  • Familiar with GOMs, airline procedures, airport procedures, airport legislations.
  • Fully versed on international aviation safety and security standards and passionate about promoting them within the organization.
  • SLA-driven to meet customer expectations by delivering excellence.
  • Strong sense of stakeholder engagement, including customer portfolio, airport representatives, local CAA, local third-party providers.
  • Ability to develop the team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
  • Ability to drive and deliver improvement plans and the relevant follow-up process.
  • Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on operational dynamics within the station.
  • Adaptability with regards to working with a multi-national workforce and collaborating well with local working unions.
  • Able to produce comprehensive reports to senior managers.
  • Work under pressure and meet tight deadlines.
  • Excellent written and verbal communication skills with employees, management, customers, and outside institutions.
  • Flexible to adapt to changing demands, circumstances, and weather conditions.
  • Calm and approachable manner.
  • Knowledge of local labor legislation is a big advantage.
  • Available and flexible to work variable shifts, including weekends and holidays.
  • Able to lift up to 70lbs when required.
  • Able to obtain and hold all required security clearances.
  • Computer literate with knowledge of Microsoft Word and Excel.

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