Ramp Operations Manager
3 weeks ago
Job Details
Description
Are you passionate about aviation and looking for a challenging role in a fast-paced environment?
The Ramp Supervisor is a key member of the Menzies Aviation team, responsible for ensuring smooth operations on the tarmac. As a Ramp Supervisor, you will assist the Ramp Manager in coordinating and allocating staff and resources to meet our service standards for customer airlines.
Main Accountabilities:
- Responsible for day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
- To consistently deliver the highest possible level of customer service at all times.
- Responsible for ensuring the airlines' product is delivered consistently to demanding service level standards and on-time performance targets to our customer airlines.
- To be proactive in all areas by forward planning and taking responsibility for the job in hand.
- To ensure the safe and correct control of all resources on the ramp.
- To comply with all airlines' ground handling regulations as well as local airport authorities.
- To actively give support, guidance, and encouragement to your work colleagues.
- Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
- Safeguard the health, safety, and welfare of staff, customers, and other visitors as required in full compliance with the Company's Health & Safety Policy.
- To process in a professional and confident way any questions, queries, or grievances.
- Promote an open reporting culture.
- Ensuring investigations take place into any incident/accident, non-conformity, or service delivery failure, with resulting corrective actions being established and then maintained.
- Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system, and GSE checks.
- Ensure no Company property abuse occurs.
Qualifications and Experience:
- Proven leadership skills and experience.
- Must be a minimum of 18 years of age and legally able to work in Canada.
- Must have a valid driver's license and hold a DA.
- Demonstrate ability to lead, coach, and develop staff.
- Well-organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.
- Extensive experience in ramp handling and good understanding of the operational departments.
- Proficient knowledge of the IATA Standard Ground Handling Agreement.
- Familiar with GOMs, airline procedures, airport procedures, airport legislations.
- Fully versed on international aviation safety and security standards and passionate about promoting them within the organization.
- SLA driven to meet customer expectations by delivering excellence.
- A strong sense of stakeholder engagement, including customer portfolio, airport representatives, local CAA, local third-party providers.
- Ability to develop the team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
- Ability to drive and deliver improvement plans and the relevant follow-up process.
- Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
- Adaptability with regards to working with a multinational workforce and collaborating well with local working unions.
- Able to produce comprehensive reports to senior managers.
- Work under pressure and meet tight deadlines.
- Excellent written and verbal communication skills with employees, management, customers, and outside institutions.
- Must be flexible to adapt to changing demands/circumstances/weather conditions.
- Calm and approachable manner.
- Knowledge of local labor legislation is a big advantage.
- Must be available and flexible to work variable shifts, including weekends and holidays.
- Must be able to lift up to 70lbs when required.
- Must be able to obtain and hold all required security clearances.
- Computer literate with knowledge of Microsoft Word and Excel.
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