Ramp Operations Manager

2 weeks ago

Montreal, Quebec, Canada Menzies Aviation Full time

Job Details

Description

Are you passionate about aviation and looking for a challenging role in a fast-paced environment?

The Ramp Supervisor is a key member of the Menzies Aviation team, responsible for ensuring smooth operations on the tarmac. As a Ramp Supervisor, you will assist the Ramp Manager in coordinating and allocating staff and resources to meet our service standards for customer airlines.

Main Accountabilities:

  • Responsible for day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
  • To consistently deliver the highest possible level of customer service at all times.
  • Responsible for ensuring the airlines' product is delivered consistently to demanding service level standards and on-time performance targets to our customer airlines.
  • To be proactive in all areas by forward planning and taking responsibility for the job in hand.
  • To ensure the safe and correct control of all resources on the ramp.
  • To comply with all airlines' ground handling regulations as well as local airport authorities.
  • To actively give support, guidance, and encouragement to your work colleagues.
  • Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards.
  • Safeguard the health, safety, and welfare of staff, customers, and other visitors as required in full compliance with the Company's Health & Safety Policy.
  • To process in a professional and confident way any questions, queries, or grievances.
  • Promote an open reporting culture.
  • Ensuring investigations take place into any incident/accident, non-conformity, or service delivery failure, with resulting corrective actions being established and then maintained.
  • Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system, and GSE checks.
  • Ensure no Company property abuse occurs.

Qualifications and Experience:

  • Proven leadership skills and experience.
  • Must be a minimum of 18 years of age and legally able to work in Canada.
  • Must have a valid driver's license and hold a DA.
  • Demonstrate ability to lead, coach, and develop staff.
  • Well-organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.
  • Extensive experience in ramp handling and good understanding of the operational departments.
  • Proficient knowledge of the IATA Standard Ground Handling Agreement.
  • Familiar with GOMs, airline procedures, airport procedures, airport legislations.
  • Fully versed on international aviation safety and security standards and passionate about promoting them within the organization.
  • SLA driven to meet customer expectations by delivering excellence.
  • A strong sense of stakeholder engagement, including customer portfolio, airport representatives, local CAA, local third-party providers.
  • Ability to develop the team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
  • Ability to drive and deliver improvement plans and the relevant follow-up process.
  • Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
  • Adaptability with regards to working with a multinational workforce and collaborating well with local working unions.
  • Able to produce comprehensive reports to senior managers.
  • Work under pressure and meet tight deadlines.
  • Excellent written and verbal communication skills with employees, management, customers, and outside institutions.
  • Must be flexible to adapt to changing demands/circumstances/weather conditions.
  • Calm and approachable manner.
  • Knowledge of local labor legislation is a big advantage.
  • Must be available and flexible to work variable shifts, including weekends and holidays.
  • Must be able to lift up to 70lbs when required.
  • Must be able to obtain and hold all required security clearances.
  • Computer literate with knowledge of Microsoft Word and Excel.

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