Department Manager

6 days ago


Halifax, Nova Scotia, Canada H&M Group Full time
About the Role

We are seeking a highly skilled and experienced Department Manager to join our team at H&M Group. As a key member of our store operations team, you will be responsible for driving sales and profit growth, leading a high-performing team, and delivering exceptional customer experiences.

Key Responsibilities
  • Sales and Profit Growth: Analyze and follow up on sales and profit key performance indicators (KPIs) for the department, working closely with visual merchandisers to maximize selling and secure store operations.
  • Team Leadership: Manage the recruitment, training, development, and succession planning of team members, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
  • Customer Experience: Ensure that H&M Customer Service standards are always delivered through active coaching and leading by example, providing feedback and development opportunities to team members.
  • Store Operations: Plan and prioritize actions with the team to drive sales and profit growth, ensuring the implementation of commercial strategies and store routines.
  • Performance Management: Evaluate and manage the performance of team members, providing regular feedback, development plans, and follow-ups to improve performance and develop the team.
Requirements
  • Leadership Experience: 1-2+ years of leadership experience in a retail or sales environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to coach and counsel staff on management and progressive discipline techniques.
  • Customer Service: Passion for customer service and helping people find their style, with a focus on delivering exceptional customer experiences.
  • Adaptability: Ability to work in a fast-paced environment, with an eye for detail and a willingness to adapt to changing priorities and deadlines.
  • Physical Demands: Ability to lift in excess of 20 pounds, stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull, and carry items for a short distance.
What We Offer
  • Competitive Compensation: Competitive hourly rate, with opportunities for growth and development.
  • Benefits: Comprehensive benefits package, including medical, pharmacy, vision, and dental coverage, as well as employee assistance programs and paid time off.
  • Staff Discount: 25% staff discount on all H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
  • Development Opportunities: Opportunities for growth and development, with training and development programs to help you succeed in your role.

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