Implementation Consultant

1 month ago

Ottawa, Ontario, Canada Assent Full time
Job Description

At Assent, we are seeking a highly motivated and organized Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a critical role in delivering our services to customers on their purchased solution, working with our customers to define and execute on their project plans from start to finish.

Key Responsibilities:
  • Manage the initial onboarding process, ensuring quality of product configuration for clients
  • Partner closely with Customer Success to align customers data set up and program configuration with client's desired program outcomes
  • Build confidence and trust with clients using project management methodologies and deliverables such as client-facing reports, weekly status meetings, and milestone plans
  • Build and manage relationships with key stakeholders within assigned client organizations
  • Manage the processes and procedures for activities covering the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules
  • Conduct data discovery and implementation workshops, and ongoing consultation aligned with Assent's data standards and processes, to ensure that our client's data implementation is optimized for long term success
  • Proactively identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies
  • Inputs and maintains designated business systems tools with up to date statuses, communications, conversations, and correspondence with Assent clients
  • Works closely with cross-functional Assent teams to develop, and enhance, best in class processes, procedures, and templates enabling consistent process improvements
Requirements:
  • Excellent oral and written communication skills in English
  • A University, College and/or Post Graduate Certificate in a related area of study or equal working experience
  • Minimum of 3 years related work experience in customer success, project management, and/or consulting roles, or an equivalent/transferrable field
  • Working knowledge of consultative customer management and/or project management roles
  • Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset
  • Solid interpersonal skills - you are able to build stable relationships in a collaborative environment with a diverse group of stakeholders - internally and externally
  • Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets
  • Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders
  • You have an insatiable thirst for knowledge - you are motivated to learn and keep yourself up-to-date with regards to changing regulations
  • You possess maturity, poise and professionalism
  • You are emotionally intelligent - you are self-aware, can see things from various points of view, and self-regulate
  • You are intellectually curious with excellent problem-solving skills
  • You anticipate, understand, and respond to the needs of others and are proactive about communicating
  • You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals
  • You are a critical thinker and can suggest, implement, and support efficient and effective operations
  • You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results
  • You are open to feedback, coachable and always striving to self-improve
  • You are proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools

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