Box Office Representative

4 weeks ago


NiagaraontheLake, Ontario, Canada Shaw Festival Theatre Full time
Job Title: Box Office Representative

The Shaw Festival Theatre is seeking a highly skilled and customer-focused Box Office Representative to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service, processing ticket orders, and assisting patrons with their queries.

Key Responsibilities:
  • Provide professional, friendly, and informative service to customers via phone, in-person, and mail.
  • Process ticket orders efficiently and accurately, ensuring a seamless customer experience.
  • Assist fellow employees and patrons with any questions or concerns, demonstrating excellent communication and interpersonal skills.
  • Participate in sales activities, including add-on and incentive programs, to meet The Shaw's ticketing, ancillary, and Membership goals.
  • Assist patrons to ensure a win-win situation, providing solutions that meet their needs.
  • Assist with outbound sales, marketing, and informational calls to patrons, promoting The Shaw's shows and services.
  • Contribute to the daily operations of the Box Office, performing additional duties as assigned.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including evenings and weekends.
  • Reliability and ability to work independently.
  • Adaptability and willingness to learn and grow with the company.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

The Shaw Festival is an equal opportunity employer committed to diversity and inclusion. We welcome applications from candidates who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities, and those identifying as gender fluid. We are committed to creating a barrier-free recruitment and selection process and encourage applicants to advise Human Resources if they require any accommodations.



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