Shipping Coordinator with CSR Support

1 month ago

Dartmouth, Canada Imperial Manufacturing Group Full time
Job Title: Shipping Coordinator with CSR Support

We are seeking a highly organized and detail-oriented Shipping Coordinator with CSR Support to join our team at Imperial Manufacturing Group. As a key member of our logistics team, you will be responsible for coordinating the receipt and shipment of goods, as well as providing exceptional customer service to our clients.

Responsibilities:
  • Coordinate the receipt and shipment of goods, including arranging and scheduling truck loads and communicating with vendors on delivery dates and missing or damaged products.
  • Manage back orders for the branch, run daily reports from Stonefield, and explore ways to decrease back-order reports.
  • Provide excellent customer service, including communicating with internal customers and setting expectations on delivery dates, and minimizing shipping errors.
  • Support the CSR role, providing and maintaining an excellent customer service experience.
  • Work closely with the CSR's, Sales, and Shipping teams to ensure seamless communication and efficient operations.
Requirements:
  • Experience with lift truck operations and/or having lift truck training would be an asset.
  • Knowledge or work experience with HVAC / Filtration or other industrial industries.
  • Intermediate computer skills required (Excel / Outlook).
  • Attention to details, proactive, self-motivated, energetic, customer-focused, and results-driven.
  • Excellent problem-solving abilities and organizational skills.
  • Ability to function in a deadline-oriented environment and demonstrate safe work practices.
  • Experience using electronic inventory control systems like Sage / ACCPAC / Simply Accounting (order processing, purchase orders, and invoicing).
What We Offer:
  • Competitive wages
  • Benefits from day one
  • RRSP with employer contribution
  • Vacation, personal days, and a volunteer day
  • Free parking
  • Team activities such as pizza day, pot luck, etc.

We are a dynamic and diversified organization that values our employees and encourages their growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.

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