Airline Operations Coordinator
3 days ago
The Airline Operations Coordinator plays a critical role in ensuring seamless airline operations during irregular situations, such as flight delays or cancellations. This position requires excellent communication skills, attention to detail, and the ability to work well under pressure.
Duties & Responsibilities:
- Monitors flight schedules and proactively identifies potential irregular operations (IROP) situations. Actively communicates with other stations and their operational leadership.
- Acts as a central point of contact for coordinating responses to IROP situations in YUL, coordinating interline operations, including flight connections, ticketing, and baggage handling.
- Liaises with partner airlines and ground handling agents to ensure timely and efficient handling of interline passengers and baggage.
- Assists passengers with rebooking and rerouting in the event of flight disruptions or irregular operations.
- Communicates with internal stakeholders, including NOCC, Interlines desk, airport staff, other stations to coordinate operational responses.
- Liaises with external partners, such as ground handlers, groomers, catering, airport authorities and other airlines, to manage IROP situations effectively.
- Implements contingency plans and makes real-time decisions to minimize disruptions and ensure the safety and comfort of passengers, with the aim to reduce misconnections.
- Provides timely updates and information to affected passengers regarding flight status, rebooking options, and other relevant details.
- Documents and reports on IROP incidents, including root causes, actions taken, and lessons learned.
Requirements:
- 1-3 years airline experience required
- Knowledge and proficiency in airport reservation systems, Microsoft Office Outlook, Word, Excel, etc.
- Coordinator or supervisory background preferred
- Lead relief experience an asset
- Bilingual (English/French)
- College level education preferred
- Excellent verbal and written communication skills
- Positive track record of establishing/maintaining positive and cooperative working relationships with others
- Dependability (must have a good attendance record and reliable on-time reporting for work)
- Ability to problem solve and make decisions to enhance organizational effectiveness
- Excellent time management and multi-tasking skills
Estimated Salary Range:$60,000 - $80,000 per annum
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