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Senior Operations Specialist
2 months ago
We are seeking a highly skilled Senior Operations Specialist to join our team at Air Transat. As a key member of our operations department, you will play a crucial role in optimizing and improving our systems and processes.
About the Role- We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience.
In this exciting opportunity, you will be responsible for coordinating and executing our continuous improvement plan, ensuring that deadlines are met. You will also evaluate, analyze, and document procedures to improve existing processes or design new ones as needed for Technical Records & Engineering departments.
You will support and liaise with other departments for interrelated procedures and ensure the standardization of processes. Additionally, you will actively collaborate on system data correction, evaluate, document, and initiate all system configuration modifications when necessary.
During system updates or new versions, you will carry out and document comprehensive user tests on all impacted systems. You will create a culture of daily continuous improvement within the teams, participate in the elaboration of user training material, and ensure recurring training in collaboration with the Training Department.
You will monitor KPIs and data quality, perform various analyses in support of operations, and act as AMOS superuser for the Technical Records & Engineering departments. You will assist the Director, Systems Support and Continuous Improvement, in the performance of their duties and carry out any other assigned projects and continuous improvement activities.
Requirements- College diploma or equivalent;
- Five to seven years of experience in technical operations of an airline, within the Technical Records & Engineering departments if possible;
- Experience or certification in continuous improvement;
- Excellent knowledge of AMOS software and modules or equivalent software;
- Knowledge of Flydocs or equivalent;
- Very good knowledge of MS Office: Word, PowerPoint, Teams, Project, Visio, and Excel (advanced level);
- Written and spoken proficiency in both French and English;
- Initiative, adaptability, and strong problem-solving skills;
- Strong oral and written communication skills; pedagogy;
- Ability to work well as part of a team;
- Detail-oriented and ability to continuously identify and suggest system and process improvements;
- Ability to work under pressure and to prioritize.
We offer a dynamic and inclusive work environment, opportunities for professional growth and development, and a competitive compensation package.
