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Kelowna, British Columbia, Canada Argus Properties Full time{"Job Overview": "We are seeking an experienced Housekeeping Manager Assistant to join our team at Four Points by Sheraton Kelowna Airport. As a key member of our hotel operations, you will assist the Housekeeping Manager in ensuring the smooth and consistent operation of housekeeping and maintaining the highest standards of service.", "Responsibilities": "-...
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Assistant Housekeeping Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Housekeeping Department Manager to join our team at Argus Properties. As a key member of our housekeeping team, you will be responsible for ensuring the smooth and consistent operation of housekeeping services, maintaining the highest standards of cleanliness and quality, and providing exceptional customer service to our guests.
Key Responsibilities:
- Ensure policies and procedures are followed consistently through daily operations.
- Be a champion of Brand Standards and Expectations.
- Take and complete all Brand Training.
- Manage and supervise a team of housekeeping staff, including assigning tasks, providing coaching and training, and conducting performance reviews.
- Lead by example, demonstrating a strong work ethic and commitment to excellence in all aspects of housekeeping operations.
- Manage labor costs effectively, ensuring that staffing levels are optimized to meet business needs.
- Manage company expenses effectively and within budget.
- Coaches, trains, and develops housekeeping staff to ensure they have the skills and knowledge needed to perform their jobs effectively.
- Lead performance reviews and provide feedback to housekeeping staff.
- Manage supplies and ordering efficiently, ensuring that all necessary materials are available to meet the needs of the housekeeping team.
- Lead linen inventory checks and par levels, ensuring that all linens are properly stocked and maintained.
- Assist in scheduling, ensuring that housekeeping staff are properly scheduled to meet business needs.
- Ensure that the day-to-day operations of housekeeping stay on track, including checking in with housekeeping staff, shift leads, and room checkers regularly, keeping them up to date on need-to-know tasks, and ensuring that rooms are ready for check-in time.
- Assist with training and introduction of new housekeeping staff.
- Ensure Room Attendants are informed daily about priorities in their section.
- Actively participate in daily briefing, daily warm-up, and department meetings.
- Develop a strong team of housekeeping associates through effective leadership.
- Delegates tasks accordingly.
- Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner.
- Assist and lead projects as needed.
- Assists with lost and found, ensures procedures are followed accordingly.
- Efficiently acts upon feedback for the benefit of guests.
- Efficiently acts upon feedback of co-workers for the benefit of the housekeeping workplace.
- Must be comfortable in providing performance management.
- Maintain an open forum and open-door policy with team members.
- Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude.
- Manage conflict that may arise through the day-to-day operations.
- Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
- Available to work varied shifts: days, weekends, and holidays.
- Assisting other departments when necessary and available. Cross training or working at our sister properties.
- Other duties may be assigned by the Management Team.
Requirements:
- Previous experience as a Housekeeping Supervisor is required.
- Experience in a similar environment will be an asset, with a proven ability to provide professional, friendly, and engaging service.
- Excellent communication skills, both verbal and written.
- Committed to delivering high levels of customer service.
- Highly organized and has very effective time management skills.
- Excellent interpersonal skills.
- Outstanding problem-solving skills and attention to detail.
Education Requirements:
- Certificate/Diploma in Resort and Hotel Management or other related topic.
- Workplace Hazardous Materials Information System (WHMIS) training is an asset.
