Assistant Housekeeping Manager

2 days ago

Kelowna, British Columbia, Canada Argus Properties Full time
{"Job Overview": "We are seeking an experienced Housekeeping Manager Assistant to join our team at Four Points by Sheraton Kelowna Airport. As a key member of our hotel operations, you will assist the Housekeeping Manager in ensuring the smooth and consistent operation of housekeeping and maintaining the highest standards of service.", "Responsibilities": "- Ensure policies and procedures are followed consistently through daily operations
- Be a champion of Brand Standards and Expectations.
- Take and complete all Brand Training.
- Manage labor cost effectively based off business levels.
- Manage company expenses effectively and within budget.
- Coach, train, and develop supervisor.
- Leads performance reviews.
- Manage supplies and ordering efficiently.
- Leading linen inventory checks and par levels.
- Assist in scheduling.
- Ensure that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed.
- Assist with training and introduction of new team members.
- Ensure Room Attendants are informed daily about priorities in their section.
- Actively participate in daily briefing, daily warm up and department meetings.
- Develop a strong team of associates through effective leadership.
- Delegates tasks accordingly.
- Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner.
- Assist and lead projects as needed.
- Assists with lost and found, ensures procedures are followed accordingly.
- Efficiently acts upon feedback for the benefit of guests.
- Efficiently acts upon feedback of co-workers for the benefit of the housekeeping workplace.
- Must be comfortable in providing performance management.
- Maintain an open forum and open-door policy with team members.
- Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude.
- Manage conflict that may arise through the day-to-day operations.
- Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
- Available to work varied shifts: days, weekends, and holidays.
- Assisting other departments when necessary and available. Cross training or working at our sister properties.
- Other duties may be assigned by the Management Team.", "Requirements": "- Previous experience as a Housekeeping Supervisor is required
- Experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service;
- Excellent communication skills, both verbal and written
- Committed to delivering high levels of customer service
- Highly organized and has very effective time management skills
- Excellent interpersonal skills
- Outstanding problem solving skills and attention to detail
- Certificate/Diploma in Resort and Hotel Management or other related topic.
- Workplace Hazardous Materials Information System(WHMIS) training is an asset"}

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