Housekeeping Assistant

1 month ago

Kelowna, British Columbia, Canada Argus Properties Full time
Housekeeping Runner Job Description

We are seeking a detail-oriented and organized Housekeeping Runner to join our team at the Hampton Inn & Suites - Kelowna Airport. As a Housekeeping Runner, you will be responsible for maintaining a high level of cleanliness and organization in our hotel.

Key Responsibilities:
  • Maintain a neatly groomed appearance and adhere to our hotel's uniform policy.
  • Arrive at least 10 minutes before the start of your shift and be prepared to begin work promptly.
  • Perform assigned duties with attention to detail, speed, and accuracy, including stripping guest rooms, making beds, collecting soiled linens, and collecting garbage.
  • Answer and assist with all guest requests in a timely manner, providing excellent customer service and ensuring guest satisfaction.
  • Ability to multi-task and prioritize tasks effectively, with a focus on providing exceptional service to our guests.
  • Must be able to complete repetitive work and maintain a high level of productivity throughout your shift.
  • Work well independently and as part of a team, communicating effectively with colleagues and management.
  • Be knowledgeable of our hotel's facilities and services, with the ability to promote and direct guests to those areas.
  • May be required to assist with laundry, washing, and delivering linen to the floors, as well as sorting the laundry chute.
  • Manually transport and distribute laundry to pre-designated locations.
  • Stocking storage rooms with guest supplies for Room Attendants.
  • Cleaning linen rooms and electrical rooms.
  • Follow lost and found procedures, bagging, and tagging accurately.
  • Handle chemicals in a cautious and responsible manner in compliance with MSDS.
  • Stocking the housekeeping carts with linen, guest supplies, and cleaning supplies.
  • May be required to clean guest rooms and complete stayover cleans for guests in house.
  • Take and complete all Brand Trainings.
  • Assist other departments when necessary and resolve challenges that may occur.
  • Available to work varied shifts, including days, weekends, and holidays.
  • Assist in property walks and parking lot cleanups.
  • Follow company health & safety and security procedures.
  • Communicate information to the appropriate hotel personnel on any concerns or issues accurately.
  • Assist other departments when necessary and available, with cross-training or working at our sister properties.
  • Perform other related duties assigned by the management team.
Requirements:
  • Possess a keen eye for detail and a strong attention to accuracy.
  • Self-starter with excellent time management and organizational skills.
  • Able to work independently and as part of a team, with excellent communication skills.
  • Able to move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
  • Able to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time.
Perks:
  • Staff Accommodation
  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • World-wide accommodation and dining discounts with Hilton brands
  • Employee discounts on accommodations, dining, and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.

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