Housing Assistant

4 weeks ago

Burnaby, British Columbia, Canada BC Housing Full time

Job Summary

The Applications Assistant plays a vital role in providing exceptional customer service and support to the public in the daily operations of our department's programs and services. As a key member of our team, you will work collaboratively to deliver high-quality service and support, while maintaining a strong knowledge of our program areas and adapting to changing business needs and priorities.

Key Responsibilities

  • Provide direct customer service and support to the public, responding to inquiries and resolving issues in a professional and courteous manner.
  • Work collaboratively with the team to achieve departmental goals and objectives, sharing knowledge and expertise to ensure seamless service delivery.
  • Develop and maintain a strong understanding of our program areas, including affordable housing programs and government and community agencies.
  • Utilize computer applications, including MS Word, Excel, and Outlook, to manage and maintain accurate records and reports.
  • Communicate effectively with staff, the public, and housing providers, demonstrating patience, respect, and diplomacy when dealing with diverse cultural, educational, and socio-economic backgrounds.
  • Apply legislation, regulations, operating agreements, and other information sources to assess and explain eligibility, ensuring accurate and timely service delivery.
  • Plan, prioritize, and manage a heavy and diverse workload, meeting deadlines and adapting to changing priorities without compromising quality.
  • Multi-task in a fast-paced environment, working independently and contributing to a team environment.

Requirements

  • High school diploma plus post-secondary courses in office systems and procedures, business administration, or customer service.
  • Considerable experience in an office environment, with sound experience providing detailed information to the public.
  • Or an equivalent combination of education, training, and experience acceptable to the Employer.
  • Sound knowledge of affordable housing programs and housing clientele.
  • Sound knowledge of general office procedures and systems.
  • Working knowledge of government and community agencies and the services they provide.
  • Working knowledge of computer applications, including MS Word, Excel, and Outlook.
  • Excellent oral and written communication skills, with solid command of English grammar, punctuation, and spelling.
  • Strong conflict resolution skills and the ability to demonstrate patience and respect when dealing with diverse cultural, educational, and socio-economic backgrounds.
  • Strong analytical, mathematical, and problem-solving skills.
  • Ability to be detail-oriented and maintain quality standards.
  • Ability to establish and maintain effective working relationships with staff, the public, and housing providers.
  • Ability to apply legislation, regulations, operating agreements, and other information sources for the purpose of assessing and explaining eligibility.
  • Ability to plan, meet deadlines, and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
  • Ability to multi-task in a fast-paced environment.
  • Ability to work independently and contribute to a team environment.
  • Ability to type a minimum of 40 words per minute.

Security Clearance

Successful applicants are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.

Indigenous Candidates

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace.

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