Quality Assistant
1 month ago
Job Summary
The Quality Assistant will work in partnership with BC Housing staff and housing partners to ensure timely and accurate records and administration of rent calculation for housing units. This role provides customer service and support in the daily operations of rent calculation functions to housing providers.
Key Responsibilities
- Deliver standardized training to housing providers and internal staff
- Review and audit work provided by housing partners
- Provide feedback for improvements and changes
- Support the Quality team and Applicant Services team with documentation, training materials, and reports
- Participate in project task teams and perform general administrative responsibilities
Requirements
- High school diploma plus post-secondary courses in office administration, business administration, or customer service
- Experience in an office environment and customer service role providing detailed information to the public
- Or an equivalent combination of education, training, and experience acceptable to the Employer
Desirable Skills
- Solid command of English grammar, spelling, and punctuation
- Strong verbal and written communication skills
- Strong conflict resolution skills
- Strong analytical, mathematical, and problem-solving skills
- Strong attention to detail
Working Conditions
This role requires occasional travel and a Criminal Record Check.
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