Quality Assistant

4 weeks ago


Burnaby, British Columbia, Canada BC Housing Full time

Job Summary

The Quality Assistant will work in partnership with BC Housing staff and housing partners to ensure timely and accurate records and administration of rent calculation for housing units. This role provides customer service and support in the daily operations of rent calculation functions to housing providers.

Key Responsibilities

  • Deliver standardized training to housing providers
  • Review and audit work provided by housing partners
  • Provide feedback for improvements and changes
  • Support the Quality team and Applicant Services team
  • Assist with documentation and training materials
  • Produce reports and participate in project task teams

Requirements

  • High school diploma plus post-secondary courses in office administration, business administration, or customer service
  • Experience in an office environment and customer service role
  • Ability to learn and apply relevant Commission policies and procedures
  • Strong communication and analytical skills
  • Ability to work independently and in a team environment

Working Conditions

This role requires occasional travel and a criminal record check.


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