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Ottawa, Ontario, Canada Assent Full timeJob SummaryAssent is seeking a highly motivated and organized Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a critical role in delivering our services to customers, working closely with them to define and execute on their project plans from start to finish.Key ResponsibilitiesManage the...
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Ottawa, Ontario, Canada Assent Full timeJob DescriptionThe Implementation Consultant will play a key role in delivering Assent's Professional Services to customers, working closely with customers to define and execute project plans from start to finish. This position requires a highly organized individual with excellent interpersonal skills, who can build confidence and trust with clients using...
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Ottawa, Ontario, Canada Assent Compliance Inc. Full timeJob DescriptionAssent Compliance Inc. is seeking a highly skilled Implementation Consultant to join our Professional Services department. As an Implementation Consultant, you will play a critical role in delivering our services to customers, working closely with them to define and execute on their project plans from start to finish.Key ResponsibilitiesManage...
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Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies like yours achieve environmental, social, and governance excellence.Job DescriptionWe're seeking an Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a...
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Implementation Consultant
4 weeks ago
Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies like yours achieve environmental, social, and governance excellence.Job DescriptionWe're seeking an Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a...
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Implementation Consultant
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Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies navigate hidden risks and achieve sustainability goals.Job DescriptionThe Implementation Consultant will play a critical role in delivering our services to customers, working closely with clients to define and execute...
Implementation Consultant
2 months ago
About Assent
Assent is a leading provider of supply chain sustainability solutions for top-tier manufacturers. Our mission is to help companies like yours achieve their sustainability goals through our comprehensive software platform.
Job Summary
We are seeking a highly motivated and organized Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a critical role in delivering our services to customers, working closely with them to define and execute on their project plans from start to finish.
Key Responsibilities
- Manage the initial onboarding process, ensuring a deep understanding of client goals, business, and data.
- Partner with Customer Success to align client data setup and program configuration with desired outcomes.
- Build confidence and trust with clients through project management methodologies and deliverables.
- Develop and maintain relationships with key stakeholders within assigned client organizations.
- Manage provisioning, setup, data load, build, test, and deployment of customer systems and associated modules.
- Conduct data discovery and implementation workshops, and ongoing consultation, to ensure optimized data implementation.
- Identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
- Maintain designated business systems tools with up-to-date statuses, communications, conversations, and correspondence with Assent clients.
- Collaborate with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates.
- Possess beginner to intermediate regulatory knowledge to consult with clients on program direction.
- Utilize Assent's internal resources to proactively respond to client queries.
- Stay informed and up-to-date with product releases and regulatory updates to best support Assent's clients.
- Serve as a friendly and professional frontline contact with Assent's clients.
- Familiarize yourself with corporate security policies and follow guidance set out by processes and procedures of Assent.
Requirements
- Excellent oral and written communication skills in English.
- A University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization.
- Solid interpersonal skills and ability to build stable relationships in a collaborative environment.
- Advanced Excel skills and ability to leverage all Excel functions to analyze and report complex datasets.
- Excellent time management and organizational skills, with ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders.
- Insatiable thirst for knowledge and ability to learn and keep yourself up-to-date with regards to changing regulations.
- Maturity, poise, and professionalism.
- Emotional intelligence, self-awareness, and ability to see things from various points of view.
- Intellectual curiosity and excellent problem-solving skills.
- Ability to anticipate, understand, and respond to the needs of others and communicate proactively.
- Strong team player with willingness to lend a helping hand and contribute expertise to support business goals.
- Critical thinking and ability to suggest, implement, and support efficient and effective operations.
- Grit, conscientiousness, and dedication to achieving excellence and driving results.
- Open to feedback, coachable, and always striving to self-improve.
- Proficient in the use of MS Office Suite and Google Applications and other Office Productivity tools.
What We Offer
At Assent, we believe that you and your family's well-being is important. We offer vacation time that increases with tenure, comprehensive benefits packages, life leave days, and more.
We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options, and more.
We provide our team members with flexible work options, volunteer days, and opportunities to get involved in corporate giving initiatives.
We are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
