Student Services Director

1 week ago


Surrey, British Columbia, Canada Stenberg College Full time
{"title": "Student Services Manager", "description": "Lead Student Services at Stenberg College

We're seeking a dynamic leader to oversee our Diploma Programs and create a positive, collaborative culture within our Student Services team.

This is an excellent opportunity to make a real difference in the lives of our students by developing and implementing strategies to boost engagement, retention, and success.

As a Student Services Manager, you'll be responsible for:

Key Responsibilities:
  1. Leading, mentoring, and training the Student Services team to foster a positive, collaborative culture.
  2. Developing and implementing strategies to enhance student engagement, retention, and success.
  3. Providing professional development opportunities to ensure high-quality service delivery.
  4. Designing and implementing programs that cater to the diverse needs of our students.
  5. Collaborating with faculty, staff, and external partners to improve and expand student services.
  6. Assessing program effectiveness and making data-driven adjustments for continuous improvement.
  7. Handling escalated student concerns with care and professionalism.
  8. Offering direct support and referrals for students in complex or sensitive situations.
  9. Promoting wellness, mental health, and safety initiatives for students.
  10. Overseeing program schedule changes and managing the Student Services budget effectively.
  11. Driving innovation within the Student Services team by improving processes and systems.
  12. Ensuring compliance with institutional policies and regulations.
  13. Managing Life Coaches and Academic Tutors' schedules.
  14. Preparing reports and communicating key achievements and areas for improvement to senior leadership.

"}, "lang_code": "en-US"}



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