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Student Services Director

2 months ago


Surrey, British Columbia, Canada Stenberg College Full time
Student Services Manager (Diploma Programs)

We're seeking a dynamic and student-focused leader to join our team as a Student Services Manager for our Diploma Programs. As a key member of our Student Services team, you will be responsible for fostering a positive and collaborative culture, providing professional development opportunities, and collaborating with faculty, staff, and external partners to improve and expand student services.

Key Responsibilities:
  • Lead, mentor, and train the Student Services team to ensure high-quality service delivery.
  • Assess program effectiveness and make data-driven adjustments for continuous improvement.
  • Provide direct support and referrals for students in complex or sensitive situations.
  • Oversee program schedule changes and manage the Student Services budget effectively.
  • Drive innovation within the Student Services team by improving processes and systems.
  • Ensure compliance with institutional policies and regulations.
  • Manage Life Coaches and Academic Tutors' schedules.
  • Prepare reports and communicate key achievements and areas for improvement to senior leadership.
Requirements:
  • Bachelor's degree in a relevant field (Education, Counseling, Social Work, Higher Education Administration).
  • 5+ years of experience in student services or a related field, with at least 2 years in a leadership or management role.
  • Strong understanding of student development theories and best practices in student support services.
  • Demonstrated commitment to diversity, equity, and inclusion.
  • Proficiency with relevant software and technology platforms.
What We Offer:
  • A collaborative and supportive community where diverse talents and expertise come together to create something meaningful.
  • Ongoing support and comprehensive orientation to help you succeed in your role.
  • Opportunities for growth and professional development.

At Stenberg College, diversity, equity, and inclusion are essential to our mission of delivering outstanding education in healthcare, human services, and business. We celebrate diversity and strive to create an environment where everyone feels welcome, valued, and supported.