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Student Services Director

2 months ago


Surrey, British Columbia, Canada Stenberg College Full time
About the Role

We are seeking a highly motivated and experienced Student Services Manager to lead our Diploma Programs at Stenberg College. As a key member of our team, you will be responsible for creating and overseeing programs that enhance the student experience, while leading a team of professionals dedicated to student success.

Key Responsibilities
  • Lead and Mentor the Student Services Team: Foster a positive, collaborative culture and provide guidance and support to team members.
  • Develop and Implement Student Engagement Strategies: Design and implement initiatives to boost student retention, success, and overall experience.
  • Provide Professional Development Opportunities: Ensure high-quality service delivery by providing training and development opportunities for team members.
  • Collaborate with Faculty and Staff: Work closely with faculty and staff to improve and expand student services, ensuring a seamless student experience.
  • Assess Program Effectiveness: Analyze data to identify areas for improvement and make data-driven decisions to enhance student services.
  • Handle Escalated Student Concerns: Provide support and guidance to students in complex or sensitive situations.
  • Oversee Program Schedule Changes: Manage the Student Services budget and ensure effective use of resources.
  • Drive Innovation: Improve processes and systems within the Student Services team to enhance student experience.
  • Ensure Compliance: Ensure adherence to institutional policies and regulations.
Qualifications
  • Bachelor's Degree in a Relevant Field: Education, Counseling, Social Work, or Higher Education Administration.
  • 5+ Years of Experience in Student Services: With at least 2 years in a leadership or management role.
  • Strong Understanding of Student Development Theories: Familiarity with best practices in student support services.
  • Excellent Interpersonal and Communication Skills: Ability to work collaboratively with a range of industry partners.
  • Demonstrated Commitment to Diversity, Equity, and Inclusion: Passion for creating an inclusive and welcoming environment for all students.
What We Offer
  • Competitive Salary and Benefits: Extended benefits after a 90-day probationary period.
  • Inclusive Environment: We celebrate diversity and strive to create an environment where everyone feels welcome, valued, and supported.
  • Collaboration and Growth: Work alongside talented professionals, contribute to meaningful initiatives, and grow within a supportive community.
  • Ongoing Support: Comprehensive orientation and continuous support to help you succeed in your role.