Community Outreach Coordinator
1 month ago
We are an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We accommodate applicant needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.
This is a unionized position. Preference will be given to internal NSUPE Local 14 employees.
The Community Navigator will play a vital role in developing strong collaborative community relationships with community-based organizations, government agencies, and grass roots organizations that support the development of at-risk individuals aged youth to adult. They will work closely with outside agencies to identify and address issues faced by at-risk library users, with the objective of helping the library reduce incidents requiring the intervention of law enforcement.
The ideal candidate will have a Bachelor's degree in a related field and four years of relevant experience, or a combination of education and experience. They will possess excellent communication skills, customer service skills, and demonstrated leadership experience. They will also have the ability to provide instruction, coaching, and training, as well as address staff performance issues. Experience working with and providing service to at-risk adults and youth, including those experiencing life challenges such as mental illness, substance abuse, poverty, food insecurity, homelessness, and exclusion, is essential. The candidate will also have a clear understanding of inclusive and anti-oppressive practice, and experience working with and providing service to the identified customer demographic. They will possess strong interpersonal, communication, organizational, teamwork, and customer service skills, as well as the ability to exercise sound judgment and flexibility. Basic computer knowledge and skills, including Microsoft Office applications and social media applications, are required. Intermediate technology skills, including willingness to learn and experiment with additional tools and technologies, are also necessary. The ideal candidate will be able to facilitate staff development and training in engagement and service to residents in the identified demographics, and will be able to provide guidance and support for the library system as needed.
The Community Navigator will be responsible for developing strategies regarding library policies related to engagement, space use, and conduct to support a safe and welcoming environment. They will also provide support, coaching, and mentoring to library staff to develop their skills in providing service to vulnerable persons. When high-risk situations occur within the district, they will conduct post-incident reviews, debriefings, and prepare reports identifying appropriate actions. The Community Navigator will also facilitate staff development and training in engagement and service to residents in the identified demographics, and will assist identified library staff with activities such as outreach and programming that support developmental needs of specific customer groups as needed. They will also assist with the development of public relations and communication strategies to support program goals and increase community awareness. The Community Navigator will lead or participate on teams or committees providing expertise on services to vulnerable persons, and will provide guidance and support for the library system as needed.
The ideal candidate will be a team player who is skilled at providing personalized customer service, has a passion for working with diverse community members, and is able to build relationships. They will be able to thrive in a team environment, communicate effectively, and adapt to changing needs and priorities. They will be socially and culturally aware, enjoy staying up to date on best practices, and be friendly, outgoing, and enjoy meeting new people. They will be empathetic, open-minded, and an active listener, and their enthusiasm and great ideas will inspire others.
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