Desktop Support Specialist

3 weeks ago

Calgary, Alberta, Canada Astra North Infoteck Inc. Full time
Job Title: Desktop Support Engineer

Job Summary:

We are seeking a highly skilled Desktop Support Engineer to join our team at Astra North Infoteck Inc. The successful candidate will be responsible for providing technical support and maintenance for desktop computers, laptops, printers, and other office equipment.

Key Responsibilities:

  • Provide technical support and maintenance for desktop computers, laptops, printers, and other office equipment.
  • Respond to customer requests via phone and email in a timely and accurate manner.
  • Maintain documentation of customer issues and their resolutions.
  • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and computer and telecommunications equipment.
  • Install and support PC, laptop, tablet, and mobile hardware and software.
  • Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.
  • Participate in hardware and software reviews and recommend better solutions.
  • Maintain inventory of installed software and hardware.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Analyze and make recommendations for hardware and software standardization.
  • Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.
  • Provide job trainings to new hires and less experienced staff when needed.
  • Escalate complex issues to appropriate teams for resolutions.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems.

Requirements:

  • Knowledge of hardware and software tools, including ServiceNow, AirWatch, and UberAgent.
  • Hardware-related certifications, such as PC and laptop repair.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and problem-solving skills.

What We Offer:

Astra North Infoteck Inc. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

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