Desktop Support Specialist

4 weeks ago

Calgary, Alberta, Canada Astra North Infoteck Inc. Full time
Job Title: Desktop Support Engineer

Astra North Infoteck Inc. is seeking a skilled Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving hardware and software issues, and ensuring that our desktop computers are running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Configure, deploy, maintain, and troubleshoot computer workstations, laptops, printers, mobile devices, phones, and computer and telecommunications equipment
  • Install and support PC, laptop, tablet, and mobile hardware and software
  • Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions
  • Provide job trainings to new hires and less experienced staff when needed
  • Escalate complex issues to appropriate teams for resolutions
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems
Requirements:
  • Experience with hardware and software troubleshooting and support
  • Knowledge of computer systems, networks, and operating systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of ServiceNow, AirWatch, and other relevant tools
Advantages:
  • Opportunity to work with a dynamic and growing company
  • Competitive salary and benefits package
  • Opportunities for professional growth and development

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