Technical Support Specialist

4 weeks ago

Regina, Saskatchewan, Canada Abbott Laboratories Full time
About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity

This position is field-based from the Regina, SK area in the Core Lab division. At Abbott Core Lab, we're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

Key Responsibilities

As a Technical Support Specialist, you will:

  • Perform emergency repair, preventative maintenance, installation and product updates at customer site;
  • Establish and sustain active communication link with CSC personnel, and provide daily support for all territories as required;
  • Provide comprehensive support for the sales organization's efforts to include - but not limited to - repair and maintenance of demonstration equipment;
  • Perform modification and engineering updates at customer site;
  • Adhere to operating procedures;
  • Manage assigned spare parts at the appropriate inventory levels. Manage TSS Kits and individual spare parts inventory;
  • Prepare detailed documentation of each service call, utilizing the assigned laptop computer;
  • Complete service documentation and reports (service tickets, expense reports, inventory records, contract follow-up, reports, etc.) in accordance with Abbott policies and procedures.
  • Provide training of customers on proper operation of Abbott instrumentation on site, as required.
  • Create and perform Customer Technical Service Business reviews as required
  • Recommend performance improvement strategies for territory.
  • Communicate with Sales Rep any concerns or recommendations.
  • Develop Achieving Service Excellence as per Core Lab Guidelines.
Requirements

To be successful in this role, you will need:

  • Three years (technical) with equivalent relevant experience required. Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred. Practical experience of interfacing with customers preferred;
  • Minimum of 1 to 3 years experience;
  • Must be able/willing to work the evening/night shift;
  • Be willing to work unscheduled overtime and travel, as required;
  • Participate in scheduled "on call" rotation for after-hours coverage, including after hours, weekend and holiday Technical Support Hotline;
  • Requires lifting and transportation of laptop computer; service tools; test equipment; and service part kits, as required;
  • Requires some lifting and relocation of Abbott instrumentation during installations and / or routine service calls;
  • Requires travel, including air travel;
  • Excellent communication and troubleshooting skills;
  • Ability to work independently.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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