Customer Experience Leader

21 hours ago


London, Ontario, Canada Indigo Books & Music Full time

About Us

At Indigo, we're dedicated to creating a welcoming environment for our customers and employees alike. As a leading retailer of books, gifts, and home decor, we're committed to fostering a culture of excellence and inclusivity.

Job Summary

We're seeking an experienced Customer Experience Leader to join our team This is a unique opportunity to lead and inspire a high-performing team, drive sales growth, and deliver exceptional customer experiences across multiple channels.

About the Role

The successful candidate will have 1-2 years of experience in a customer-facing role, with a proven track record of leadership and performance management. They will be responsible for:

  • Leading a team of Customer Experience Specialists to deliver exceptional customer service and drive sales growth.
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Collaborating with cross-functional teams to achieve business objectives and drive results.
  • Managing store operations, including opening and closing procedures, visual merchandising, and inventory management.
  • Maintaining a safe and healthy work environment, adhering to Provincial Health & Safety standards.
  • Ensuring compliance with company policies and procedures.

Requirements

To be successful in this role, you'll need:

  • 1-2 years of experience in a customer-facing or retail environment.
  • A proven track record of leadership and performance management.
  • Excellent communication and interpersonal skills.
  • Ability to lift medium to large items, up to 40 pounds.
  • Availability to work a minimum of 25 hours per week, including evenings, weekends, and holidays.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $$$50,000-$70,000 annually, depending on experience. You'll also enjoy benefits such as health and dental insurance, a comprehensive bonus plan, and opportunities for professional development and advancement.

Join Our Team



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