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Front Desk Associate
2 months ago
About the Front Desk Associate Role
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness - Easy Mile Fitness. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a superior experience in our Judgement Free Zone.
Key Responsibilities:
- Member Experience: Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone by connecting with members on the club floor.
- Customer Service: Resolve member concerns, answer phone calls, and assist with membership-related functions such as sign-ups, updates, and cancellations.
- Club Maintenance: Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces, ensuring a clean and safe environment for our members.
- Prospective Member Engagement: Perform prospective member calls and tours, assessing their membership needs and promoting our services.
- Retail Sales: Execute retail transactions with accuracy and drive sales goals.
Requirements:
- 6-12 months of experience in a customer service environment
- Must be 18 years of age or older
- Ability to pass a background check
- Willing to become CPR/AED Certified
- Basic computer proficiency
About Planet Fitness - Easy Mile Fitness:
We are a fitness company that values a Judgement Free Zone, where everyone feels welcome and supported in their fitness journey. Our team is passionate about delivering exceptional customer service and creating a positive experience for our members.
