Technical Support Representative

4 days ago


Fredericton, New Brunswick, Canada CB Canada Full time

About the Role


This is a remote position for a Bilingual Technical Support Agent at CB Canada. As a key member of our team, you will be providing technical support to customers by phone, email, and chat in French and English.



Key Responsibilities



  • Respond to access requests, software updates, password resets, external laptop connections (printers, monitors, etc), Windows Suite
  • Manage the creation, resolution, and follow-up of tickets


What We Offer



  • $22.90/hour salary
  • 24/7 rotational shifts (8 hour shifts)
  • Paid training
  • Work from home
  • All equipment provided


Requirements



  • Experience or studies in Technical Support
  • Ability to speak, read, write, and understand French and English (fully bilingual)
  • Experience in a call centre environment
  • Ability to work days, evenings, overnights (24/7 rotational schedule)


Benefits



  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, 401k
  • Weekly pay with direct deposit
  • 24/7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals
  • Voted #1 best places to work by Glassdoor 2021


Why Choose CB Canada?


We recognize the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services.



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