Technical Support Representative
4 days ago
About the Role
This is a remote position for a Bilingual Technical Support Agent at CB Canada. As a key member of our team, you will be providing technical support to customers by phone, email, and chat in French and English.
Key Responsibilities
- Respond to access requests, software updates, password resets, external laptop connections (printers, monitors, etc), Windows Suite
- Manage the creation, resolution, and follow-up of tickets
What We Offer
- $22.90/hour salary
- 24/7 rotational shifts (8 hour shifts)
- Paid training
- Work from home
- All equipment provided
Requirements
- Experience or studies in Technical Support
- Ability to speak, read, write, and understand French and English (fully bilingual)
- Experience in a call centre environment
- Ability to work days, evenings, overnights (24/7 rotational schedule)
Benefits
- Free training to upgrade your skills, including a free college tuition program
- Medical, dental, vision, 401k
- Weekly pay with direct deposit
- 24/7 Manpower customer care support
- Dedicated Career Partner to help you achieve your career goals
- Voted #1 best places to work by Glassdoor 2021
Why Choose CB Canada?
We recognize the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services.
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