Customer Support Representative

2 weeks ago


Fredericton, New Brunswick, Canada IO Solutions Contact Center Full time

About IO Solutions Contact Center

At IO Solutions Contact Center, we are dedicated to delivering exceptional customer experiences through our team of skilled and passionate representatives.

What We Offer

  • A competitive salary of $45,000 per year, offering a stable foundation for your career growth
  • A comprehensive training program that equips you with the skills and knowledge needed to succeed in this role
  • A dynamic and inclusive work environment that fosters collaboration and teamwork
  • An Advancement Program that provides opportunities for professional development and career progression
  • Flexible scheduling to balance your work and personal life
  • Employee discounts with our partners

About the Role

We are seeking an experienced Customer Support Representative to join our team. As a key member of our contact center, you will be responsible for providing top-notch customer service to our clients over the phone.

Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and recommendations to customers
  • Work collaboratively with internal teams to ensure seamless customer experience
  • Meet productivity targets and adhere to quality standards

Requirements

  • Bachelor's degree or equivalent experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with customer service software and systems

Benefits

  • A generous benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Opportunities for professional growth and development


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