Director, Client Lifecycle Management
2 weeks ago
We are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to enhance client satisfaction and retention across all markets where Scotiabank operates.
Key Responsibilities- Client Lifecycle Strategy: Develop and implement a comprehensive client lifecycle strategy that aligns with Scotiabank's business objectives.
- Client Experience: Lead the design and implementation of client experience initiatives that enhance client satisfaction and retention.
- Program Management: Oversee the development and implementation of client lifecycle management programs across all jurisdictions.
- Stakeholder Management: Partner with internal and external stakeholders to design and implement client lifecycle management solutions that enhance client value and satisfaction.
- Performance Monitoring: Monitor the performance of client lifecycle management processes against established KPIs and identify areas for improvement.
- Team Leadership: Lead and manage a high-performance team to achieve business objectives.
- Education: Master's degree or MBA preferred with 8+ years of relevant experience in financial services.
- Experience: Strong understanding of Wealth Management business, including Brokerage, Private Banking, Offshore, and Trust offerings.
- Skills: Expertise in client experience, engagement, retention, and acquisition; strong problem-solving abilities; solid project and process management and change management skills.
- Language: Fluency in English and Spanish; ability to build solid relationships at all levels and across geographies.
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Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of delivering exceptional client experiences.Key ResponsibilitiesDevelop and...
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Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of delivering exceptional client experiences.Key ResponsibilitiesDevelop and...
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Director of Client Lifecycle Management
4 days ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob Title: Director, Client Lifecycle ManagementAbout the Role:We are seeking a highly skilled and experienced Director to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing...
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Director of Client Lifecycle Management
4 days ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob Title: Director, Client Lifecycle ManagementAbout the Role:We are seeking a highly skilled and experienced Director to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing...
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Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of success in client relationship management.Key ResponsibilitiesDevelop and...
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Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of success in client relationship management.Key ResponsibilitiesDevelop and...
-
Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the Role:The Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key Responsibilities:Lead the implementation and rollout of client lifecycle management...
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Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the Role:The Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key Responsibilities:Lead the implementation and rollout of client lifecycle management...
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Director, Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleThe Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement. This role ensures a seamless and compliant client experience, enhancing client satisfaction...
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Director, Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleThe Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement. This role ensures a seamless and compliant client experience, enhancing client satisfaction...
-
Director, Client Lifecycle Management
2 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and...
-
Director, Client Lifecycle Management
2 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and...
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Old Toronto, Ontario, Canada Scotiabank Full time{"h1":{"text":"Client Lifecycle Management Director"}},The Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key Responsibilities:Lead the implementation and...
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Old Toronto, Ontario, Canada Scotiabank Full time{"h1":{"text":"Client Lifecycle Management Director"}},The Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key Responsibilities:Lead the implementation and...
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Client Lifecycle Management Leader
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our International Wealth Management (IWM) team, you will be responsible for overseeing and managing the strategy and operations of our client lifecycle management function.Key ResponsibilitiesDevelop and implement a...
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Client Lifecycle Management Leader
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our International Wealth Management (IWM) team, you will be responsible for overseeing and managing the strategy and operations of our client lifecycle management function.Key ResponsibilitiesDevelop and implement a...
-
Director, Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management efforts. As a key member of our team, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key...
-
Director, Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management efforts. As a key member of our team, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key...
-
Director, Client Lifecycle Management
2 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management team at Scotiabank. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and...
-
Director, Client Lifecycle Management
2 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management team at Scotiabank. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and...
