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Director of Client Lifecycle Management

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of success in client relationship management.

Key Responsibilities
  • Develop and implement client lifecycle management strategies that drive business growth and customer satisfaction.
  • Lead cross-functional teams to design and deliver client experience initiatives that meet the needs of our diverse customer base.
  • Partner with internal stakeholders to develop and implement sales strategies that drive revenue growth and customer acquisition.
  • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of client lifecycle management programs and identify areas for improvement.
  • Collaborate with marketing and communications teams to develop and execute marketing campaigns that support client lifecycle management initiatives.
  • Develop and maintain relationships with key stakeholders, including clients, partners, and vendors.
  • Stay up-to-date with industry trends and best practices in client relationship management and share knowledge with the team.
Requirements
  • Master's degree or MBA in a related field (e.g. business, finance, marketing).
  • 8+ years of experience in financial services, with a focus on client relationship management and sales.
  • Proven track record of success in developing and implementing client lifecycle management strategies that drive business growth and customer satisfaction.
  • Strong understanding of the financial services industry, including wealth management, private banking, and corporate and investment banking.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, partners, and stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.