Current jobs related to Director, Client Lifecycle Management - Old Toronto, Ontario - Scotiabank
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Director of Client Lifecycle Management
1 month ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob Title: Director, Client Lifecycle ManagementAbout the Role:We are seeking a highly skilled and experienced Director to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing...
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Director of Client Lifecycle Management
1 month ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob Title: Director, Client Lifecycle ManagementAbout the Role:We are seeking a highly skilled and experienced Director to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing...
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Director of Client Lifecycle Management
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Old Toronto, Ontario, Canada Scotiabank Full timeDirector, Client Lifecycle ManagementScotiabank is seeking a seasoned professional to lead our Client Lifecycle Management team. As a key member of our Wealth Management division, you will be responsible for developing and implementing strategies to enhance client satisfaction and retention across all markets.Key Responsibilities:Develop and execute client...
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Director of Client Lifecycle Management
3 weeks ago
Old Toronto, Ontario, Canada Scotiabank Full timeDirector, Client Lifecycle ManagementScotiabank is seeking a seasoned professional to lead our Client Lifecycle Management team. As a key member of our Wealth Management division, you will be responsible for developing and implementing strategies to enhance client satisfaction and retention across all markets.Key Responsibilities:Develop and execute client...
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Director of Client Lifecycle Management
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeDirector of Client Lifecycle ManagementAt Scotiabank, we are committed to delivering exceptional client experiences. As the Director of Client Lifecycle Management, you will play a critical role in overseeing the strategy and operations of our client lifecycle management team.Key Responsibilities:Develop and implement a comprehensive client lifecycle...
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Director of Client Lifecycle Management
1 month ago
Toronto, Ontario, Canada Scotiabank Full timeDirector of Client Lifecycle ManagementAt Scotiabank, we are committed to delivering exceptional client experiences. As the Director of Client Lifecycle Management, you will play a critical role in overseeing the strategy and operations of our client lifecycle management team.Key Responsibilities:Develop and implement a comprehensive client lifecycle...
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Director of Client Lifecycle Management
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeDirector of Client Lifecycle ManagementAt Scotiabank, we are committed to delivering exceptional client experiences. As the Director of Client Lifecycle Management, you will play a critical role in overseeing the strategy and operations of our client lifecycle management team.Key Responsibilities:Develop and implement a comprehensive client lifecycle...
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Director of Client Lifecycle Management
4 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeDirector of Client Lifecycle ManagementAt Scotiabank, we are committed to delivering exceptional client experiences. As the Director of Client Lifecycle Management, you will play a critical role in overseeing the strategy and operations of our client lifecycle management team.Key Responsibilities:Develop and implement a comprehensive client lifecycle...
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Director of Client Lifecycle Management
1 month ago
Old Toronto, Ontario, Canada Scotiabank Full timeDirector, Client Lifecycle ManagementScotiabank is seeking a seasoned professional to lead our Client Lifecycle Management team. As a key member of our Wealth Management division, you will be responsible for developing and implementing strategies to enhance client satisfaction and retention across all markets.Key Responsibilities:Develop and execute client...
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Director of Client Lifecycle Management
1 month ago
Old Toronto, Ontario, Canada Scotiabank Full timeDirector, Client Lifecycle ManagementScotiabank is seeking a seasoned professional to lead our Client Lifecycle Management team. As a key member of our Wealth Management division, you will be responsible for developing and implementing strategies to enhance client satisfaction and retention across all markets.Key Responsibilities:Develop and execute client...
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Director, Client Lifecycle Management
2 months ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and...
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Director, Client Lifecycle Management
2 months ago
Old Toronto, Ontario, Canada Scotiabank Full timeJob SummaryWe are seeking a highly skilled and experienced Director of Client Lifecycle Management to join our team at Scotiabank. As a key member of our organization, you will be responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and...
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Director of Client Lifecycle Management
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Toronto, Ontario, Canada Scotiabank Full timeDirector of InternshipsJob Summary:The Director of Client Lifecycle Management at Scotiabank is responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.Key Responsibilities:Lead the implementation and rollout of client...
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Director of Client Lifecycle Management
2 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeDirector of Client Lifecycle ManagementAt Scotiabank, we are seeking a highly skilled and experienced Director of Client Lifecycle Management to lead our client lifecycle management programs across all jurisdictions. The successful candidate will be responsible for overseeing and managing the strategy and operations of the entire client lifecycle, from...
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Director of Client Lifecycle Management
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of delivering exceptional client experiences.Key ResponsibilitiesDevelop and...
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Director of Client Lifecycle Management
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of delivering exceptional client experiences.Key ResponsibilitiesDevelop and...
-
Director of Client Lifecycle Management
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of success in client relationship management.Key ResponsibilitiesDevelop and...
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Director of Client Lifecycle Management
2 months ago
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Client Lifecycle Management at Scotiabank. This is a key leadership role that requires a deep understanding of the financial services industry and a proven track record of success in client relationship management.Key ResponsibilitiesDevelop and...
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Director of Client Lifecycle Management
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Director of Client Lifecycle ManagementAt Scotiabank, we are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance client experience and drive business growth.Key Responsibilities:Develop...
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Director of Client Lifecycle Management
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeJob Title: Director of Client Lifecycle ManagementAt Scotiabank, we are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance client experience and drive business growth.Key Responsibilities:Develop...
Director, Client Lifecycle Management
2 months ago
We are seeking a highly skilled and experienced professional to lead our Client Lifecycle Management team at Scotiabank. As a key member of our organization, you will be responsible for overseeing the strategy and operations of the entire client lifecycle, from initial prospecting and onboarding to ongoing engagement, experience, and re-engagement.
Key Responsibilities- Develop and implement client lifecycle management programs across all jurisdictions, ensuring a seamless and compliant client experience.
- Partner with internal and external stakeholders to design and implement client lifecycle management solutions that enhance client value and satisfaction.
- Lead the development of standards and guidelines for client reach strategies, including marketing assets, client events, and sponsorship events tailored to specific client segments and markets.
- Act as an internal coach and thought leader for client lifecycle management programs.
- Collaborate with cross-functional teams to ensure seamless integration and execution of client journey stages.
- Monitor the performance of client lifecycle management processes against established KPIs, identify areas for improvement, and implement necessary changes.
- Drive improvements in client acquisition, referrals, deepening, primacy, and retention using data-driven approaches and feedback from client experience surveys.
- Drive opportunities for innovation, diversification, and business/revenue growth to improve key metrics against industry benchmarks.
- Lead the implementation and rollout of the NPS across all jurisdictions, ensuring consistent data collection and feedback processes.
- Maintain expert understanding of the latest client lifecycle management and CX industry trends and innovations.
- Facilitate the sharing of client management best practices between domestic and international markets.
- Prepare high-standard presentations on a monthly/quarterly basis, related to client lifecycle management insights.
- Master's degree or MBA preferred with 8+ years of relevant experience in financial services.
- Strong understanding of Wealth Management business including Brokerage, Private Banking, Offshore, and Trust offerings.
- Experience in leading client discovery and developing future state client journey proposals.
- Expertise in client experience, engagement, retention, and acquisition.
- Fluency in Spanish is an asset; on-the-ground experience working in Latin America is an asset.
- Exceptional verbal and written communication skills in English and Spanish, and ability to build solid relationships at all levels and across geographies.
- Strong problem-solving abilities to identify client pain-points and propose solutions.
- Solid project and process management and change management skills.
- Strong strategic influencing, coordination, prioritization, and execution skills.
- Advanced presentation skills and adaptability to change.
- Sales management experience, including goal setting, performance monitoring, and coaching.
- Experience in applying design thinking frameworks in support of transformational change programs and initiatives is an asset.
