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Senior Manager, Business Transformation Lead

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and experienced Senior Manager, Business Transformation to join our team at Scotiabank. As a key member of our organization, you will be responsible for leading and managing comprehensive change and training initiatives, engaging stakeholders, and working closely with cross-functional teams to ensure successful program implementation.

Key Responsibilities
  • Lead and manage comprehensive change and training initiatives to drive business transformation and growth.
  • Engage stakeholders and build strong relationships with internal and external partners to ensure successful program implementation.
  • Work closely with cross-functional teams to develop and implement strategies that drive business transformation and growth.
  • Monitor and evaluate the effectiveness of change management activities and make necessary adjustments to ensure successful program implementation.
  • Develop and implement strategies to manage and engage the Salesforce user base.
  • Perform continuous discovery to understand customer/user needs, pain points, industry trends, and best practices.
  • Facilitate training across the Branch network.
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.
Requirements
  • Minimum 5 years of experience in banking, change management, consulting, and/or product management.
  • Strong understanding of the Retail/Small Business lines of business, including policies and processes, servicing models, and products.
  • Ability to build trusted relationships, instill confidence, and influence stakeholders.
  • Master of identifying and solving ambiguous problems to drive customer and business value.
  • Curious and experimental mindset to drive innovation.
  • Great verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organization.
  • Strong understanding of culture change; demonstrated experience implementing Change Management initiatives and making an impact through influence and change principles.
  • Knowledge of principles and methods for curriculum and training design, teaching, and instruction for individuals and groups, and the measurement of training effects.
  • Creative, self-starting, results-oriented, and highly motivated individual with a strong ability to reconcile competing or conflicting goals to help resolve business problems of varying complexity.
  • Superior organizational and time management skills.
What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more.