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Fort Fright Event Ambassador

2 months ago

Kingston, Ontario, Canada St. Lawrence Parks Commission Full time
Job Title: Fort Fright Event Ambassador

We are seeking a Fort Fright Event Ambassador to join our team at the St. Lawrence Parks Commission. As a key member of our events team, you will be responsible for providing exceptional customer service to our visitors and ensuring a safe and enjoyable experience for all.

Key Responsibilities:
  • Greet and orient visitors, communicating key event information and health and safety reminders as they enter Fort Henry's fall attraction, Fort Fright.
  • Assist with congestion of arriving ticket holders, providing direction and critical wayfinding services to the attraction, as needed.
  • Actively listen to visitor feedback, escalating concerns to the appropriate person or source if unable to resolve directly.
  • Ensure a safe and enjoyable visitor experience by monitoring your zone and reporting any actual or potential hazards.
  • Embody the SLPC's equity, diversity, and inclusion principles while interacting with staff and guests.
Requirements:
  • Knowledge of customer service techniques to provide a superior customer experience.
  • Understanding of tourism and its economic impact.
  • Experience in crowd control.
What We Offer:
  • Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province.
  • Supportive team environment.
  • Staff discounts.
  • Employee and Family Assistance Program (EFAP).
  • Option to join an excellent pension plan.
  • Option to purchase benefits.
  • Percentage paid in lieu of vacation and statutory holidays.
  • Percentage paid in lieu of benefits.