Senior Business Operations Coordinator

2 weeks ago

Toronto, Ontario, Canada KPMG-Canada Full time
About KPMG-Canada

We are a leading professional services firm that delivers high-quality audit, tax, and advisory services to clients across Canada. Our team of experienced professionals is dedicated to helping our clients achieve their goals and navigate the complexities of business.

Job Summary

We are seeking a highly skilled Senior Business Operations Coordinator to join our team in Toronto. This is a hybrid position that requires 2-3 days of office attendance per week. As a Senior Business Operations Coordinator, you will play a key role in supporting the Partner's daily activities, including calendar management, meeting organization, and client communication.

Key Responsibilities:
  • Proactively manage the Partner's calendar, coordinating schedules for company-related business, external boards, and associations, anticipating and resolving scheduling needs and roadblocks before they arise.
  • Organize meeting materials and record meeting minutes.
  • Action client communications and respond in a timely fashion, independently handling routine inquiries and escalating complex client requests to appropriate parties based on knowledge of practice, structure, and work processes.
  • Monitor the Partner's email inbox, flagging and prioritizing emails based on urgency and subject matter at the discretion of the Partner.
  • Take responsibility for Partners' contact management.
  • Collaborate with internal marketing teams for specific client proposals, RFPs, email distribution, client event communications to support the proposal process.
  • Coordinate updates and posting of certain tax publications, collaborating with tax technical professionals, web support, creative services, marketing, and translation teams, often in tight timeframes.
  • Handle routine communications on behalf of Partners and report on actions taken.
  • Coordinate scheduling for internal and external client meetings, leadership meetings, and events via Teams and/or in person, including logistics, securing meeting space, catering, invitations, and RSVPs.
  • Compile, transcribe, and distribute meeting minutes when required and follow up on action items following the meeting.
  • Arrange domestic and international travel, including flights, transportation, accommodations, business visas, and other arrangements.
  • Assist in planning and executing corporate events, team-building activities, and social events.
  • Assist in preparing and submitting time and expense reports for partners supported.
  • Manage Risk Management workflows/approvals required during the client/engagement acceptance process and billing support to the team.
  • Initiate and code invoices for external vendors.
  • Assist with onboarding and offboarding activities for new full-time and contract staff, working closely with Human Resources and ITSC to arrange hardware/software resources prior to the individual's start date.
Requirements

To be successful in this role, you will need:

  • College diploma or equivalent combination of education/experience in administrative assistant skill set.
  • Minimum 5 years administration experience.
  • Intermediate/Advanced proficiency with MS Office Word, Outlook, Excel, and PowerPoint.
  • Demonstrated interpersonal and relationship management skills, able to work as part of the wider team, as well as individually.
  • Client-first mentality and ability to provide high-quality client experience with timely and professional responses.
  • Effective multi-tasking in a high-pressure environment, with foresight to plan ahead, anticipate changes, evaluate, interpret, use sound judgment, and respond proactively.
  • Ability to work under a high degree of independence with minimal supervision.
  • Excellent attention to detail, thorough approach to ensure all details are managed and documented.
  • Ability to withhold sensitive and confidential information.
  • Exceptional time management and organizational skills.
  • Proven ability to deal with sensitive materials with a high degree of tact and discretion.
  • This position requires written and oral fluency in English.
Compensation and Benefits

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, plus benefits, including medical, dental, and vision coverage, as well as a generous retirement plan.

About Our Culture

We value diversity, equity, and inclusion and are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe in being open, honest, and transparent in all our interactions and strive to build trust-based relationships with our colleagues, clients, and partners.

Contact Us

If you are a motivated and organized individual who is passionate about delivering exceptional client service, please submit your application through our website.

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