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Security Team Lead

2 months ago

Burnaby, British Columbia, Canada EightSix Network Full time

Excel in your career as a Security Team Lead at EightSix Network, where you'll be responsible for ensuring the safety and security of our staff, property, and valued guests. You will play a key role in maintaining a secure environment by supervising and managing team performance, overseeing training and coaching, and monitoring floor traffic.

Job Summary

We are seeking an experienced Security Team Lead to join our dynamic team. As a Security Team Lead, you will be an integral part of our security operations, ensuring that all team members, guests, and assets are protected. Your primary responsibilities will include supervising and managing team performance, conducting thorough investigations, and providing excellent customer service.

About EightSix Network

At EightSix Network, we pride ourselves on being a leader in the gaming and entertainment industry. With 27 locations across British Columbia, Ontario, and Alberta, we offer exciting opportunities for growth and development. Our commitment to excellence has earned us a reputation as a top employer in the industry.

Key Responsibilities
  • Supervise and manage team performance while participating in security activities
  • Oversee training, coaching, human resources, safety, and recruitment needs of the team
  • Monitor floor traffic: watch for suspicious activity, communicate with management and surveillance
  • Provide excellent customer service by greeting customers, answering questions, and providing solutions
  • Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
Requirements
  • Prior experience in security or law enforcement is an asset
  • Proven track record of providing exceptional customer service
  • Strong organizational, interpersonal, analytical, and communication skills
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
Benefits
  • A competitive salary of $24.28-$28.48 per hour
  • A premium of $1.00/hour for night shifts (22:00-06:00)
  • A comprehensive benefits package including health, dental, and vision coverage
  • Access to ongoing training and professional development opportunities