Luxury Apparels Sales Team Lead

4 days ago

Burnaby, British Columbia, Canada Danier Full time

We are seeking an experienced Sales Team Lead to join our Luxury Apparels team at Danier.

About the Role:

  • As a Sales Team Lead, you will be responsible for supporting and partnering with the Store Manager to ensure smooth execution of daily store activities and achievement of sales goals and metrics.
  • You will conduct daily gear-up and assigned team meetings to update staff on performance expectations, best practices, sales goals, product knowledge, inventory, and promotion activity.
  • Your role will also involve modeling Danier's professional sales and customer service standards, coaching sales floor staff, and reinforcing daily and weekly sales goals.
  • Additionally, you will assist in recruiting and developing sales staff to develop skills in identifying, growing, and motivating high-performing sales talent and in team building.
  • As a key member of our team, you will build customer relationships through engaging customer service that makes the customer feel cared for and confident about their purchases.
  • You will create and maintain visually appealing merchandising and window displays following brand standards and directives either personally or by delegating tasks to appropriate staff.
  • Furthermore, you will oversee store operation and resolve issues regarding daily store staff scheduling, merchandise, loss prevention, and maintenance of standards to ensure a safe and enjoyable shopping and working environment during assigned shifts.
  • Other responsibilities include opening and closing the store, safeguarding and securing premises and assets, counting floats, and reporting discrepancies.
  • Finally, you will document and escalate customer and employee issues requiring management intervention.

What We Offer:

  • A competitive salary with sales incentives, ranging from $55,000 to $65,000 per year, depending on experience.
  • Professional sales training to enhance your skills and knowledge.
  • A subsidized comprehensive group benefits package.
  • Generous product discounts.
  • The opportunity to grow as we open new locations.

About You:

  • Fashion retail experience as a key holder with a proven sales track record and team leadership exposure is essential.
  • You must meet or exceed KPI targets.
  • Chic attire and polished, presenting a professional appearance, are a must.
  • You should have open availability with a minimum of 4 shifts weekly, including evenings, weekends, and public holidays as required.
  • A positive, optimistic, results-oriented attitude with a customer-first mindset is crucial.
  • You should possess excellent English communication, interpersonal, and conflict resolution skills.
  • A degree in Business Administration or a related field is a plus.
  • Well-developed professional sales, customer service, and rapport-building skills are necessary.
  • A hands-on leadership style with strong people development and management skills is required.
  • Strong time management, organization, and follow-through skills are essential.

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