Customer Experience Leader

1 week ago


Laval, Quebec, Canada Victoria's Secret Full time
Job Overview

The Victoria's Secret and Co. Customer Experience Lead is a leadership role that drives exceptional customer experiences and grows top-line sales in retail stores.

Compensation

The estimated annual salary for this role is between $67,200 and $84,600, based on the location of Laval Carrefour.

Responsibilities

This leadership position is responsible for:

  • Driving and growing top-line sales by leading and directing sales teams on the floor and coaching associates in real-time.
  • Selling and demonstrating company values to store employees.
  • Conducting associate observations and providing coaching to improve performance.
  • Maintaining visual standards, payroll management, and merchandise availability to ensure operational excellence.
Requirements

To be successful as a Customer Experience Lead at Victoria's Secret and Co., you must have:

  • A passion for the Victoria's Secret brand.
  • Excellent merchandising skills and experience reviewing business reports and taking action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to work nights, weekends, and flexible schedules.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Experience with influencing cross-functional partners in informal and formal settings.
  • 1 year of retail experience preferred, with experience directing others in their job duties also preferred.
Benefits and Qualifications

Vs&Co offers competitive compensation and benefits to its employees, including opportunities for professional growth and development. This role requires excellent communication and leadership skills, with the ability to work independently and as part of a team.



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