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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Rcom Communication Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Rcom Communication Ltd. As a key member of our technical support group, you will be responsible for providing top-notch support to our customers and internal stakeholders.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Utilize technical manuals, guides, and other resources to research and implement solutions to complex technical problems.
  • Training and Development: Provide training and guidance to users on how to use various software applications and technical systems.
  • Documentation and Reporting: Maintain accurate records of technical issues and solutions, and provide regular reports to management on technical support activities.
  • Collaboration and Teamwork: Work closely with other technical support analysts to resolve complex technical issues and improve overall technical support processes.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Work Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Schedule: 35 to 40 hours per week.