Business Development Consultant
3 weeks ago
At ServiceMaster Restore, we are seeking a highly skilled Business Development Consultant to join our team. As a Business Development Consultant, you will be responsible for driving franchise sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees.
Key Responsibilities:
- Drive franchise sales and profit, coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to an assigned group of franchisees.
- Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
- Perform business evaluations. Tracks and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
- Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
- Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
- Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
- Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
- Provide action plans with timing to resolve any system noncompliance. Performs field audits for quality assurance.
- Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned regions.
- Act as lead for conventions and other events, including representing the brand, owning content, programming, scheduling, and other logistics.
- Represent the business unit in franchise councils and take ownership of various responsibilities within the council.
Requirements:
- Bachelor's degree in business or related field or an equivalent combination of education and experience required. Master's degree preferred.
- 5+ years of experience in business operations management or related fields required
- Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
- Sales experience in the service industry preferred
- Multi-unit franchise operations or strategic business planning experience preferred
- Business and financial acumen
- Strategic and innovative thinking skills
- Project management, organization, multi-tasking, and prioritization skills
- Coaching and influencing skills
- Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
- Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
- Ability to review financials and key metrics and determine a corrective course of action
- Ability and willingness to travel up to 50% as needed for the business unit, including overnight
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold. SRM is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore is a business unit of Atlanta-based ServiceMaster Brands, a leading provider of essential residential and commercial services. More information can be found at servicemasterrestore.com and srmcat.com.
About ServiceMaster Brands
ServiceMaster Brands is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, Aftermath Services, Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More HeroicTM. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
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