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Project Coordination Specialist
2 weeks ago
SysAid is a pioneering force in the service automation industry, providing innovative software solutions to organizations seeking to streamline their operations. Our SaaS ITSM and Asset Management products cater to the needs of over 5,000 customers globally, serving various business sectors.
We are seeking an experienced Implementation Project Coordinator to join our team and contribute to the success of our enterprise clients. This individual will collaborate with cross-functional teams to ensure efficient project execution, timely delivery, and alignment with client expectations and SysAid's quality standards.
Key Responsibilities:
- Project Planning and Documentation:
- Develop and maintain detailed project plans, timelines, and documentation to facilitate project execution and monitoring. - Coordination and Collaboration:
- Facilitate collaboration between various teams, including Professional Services, Product, Development, Customer Care, and Customer Success, to ensure smooth project progress. - Client Communication and Relationship Management:
- Serve as the primary point of contact for the client throughout the implementation process, ensuring regular communication on project updates, timelines, and requirements.
Requirements:
- At least 2 years of experience in project coordination, demonstrating successful project management from initiation to completion.
- Strong organizational skills with the ability to manage multiple projects concurrently while maintaining attention to detail.
- Familiarity with project management tools and software (e.g., Asana, Trello, Microsoft Project).