Senior Manager, Relationship Management

4 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Title: Senior Manager, Relationship Management

Description

TD Merchant Solutions is a leading business within Business Banking, driving innovation in the financial industry. We provide reliable, flexible, and easy-to-use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. As a trusted business partner, we offer a full range of payment processing solutions and payment innovation for all types of businesses.

The Senior Manager, Relationship Management is a key role within TD Merchant Solutions, responsible for managing and acquiring large client relationships. This position interacts with C-level executives, focusing on strategy and revenue growth, and TD Business Banking for new sales opportunities.

Key Responsibilities:
  • Manage and acquire large client relationships, driving profitable growth and client retention.
  • Develop strategies and tactics to deepen merchant relationships, leveraging advice capabilities and industry insights.
  • Formulate portfolio growth objectives, seeking cross-sell opportunities with existing merchants.
  • Build and develop meaningful relationships with key Bank Partners to drive purposeful acquisition and fully franchise existing merchant relationships.
  • Lead and support a high-performing diverse team, providing ongoing feedback and performance reviews.
  • Foster a performance-based culture, prioritizing the value proposition in all merchant interactions.
  • Monitor and maintain risk exposure across the merchant portfolio, working with Credit and Risk Partners.
Requirements:
  • Strategic and long-term mindset, with a compelling vision and engaging others in achieving it.
  • Strong leadership-level communication skills and organizational awareness, with the ability to engage the organization and influence senior executives.
  • Ability to navigate ambiguous spaces and balance stakeholder input while remaining objective and resilient.
  • Change leadership experience, embracing what needs to change and advocating for it across the business.
  • Strong business acumen, with proven relationship management experience and a high motivation to achieve results.
  • Strong analytical and organizational skills, with the capacity to work in a fast-paced environment and manage multiple deadlines and priorities.
Additional Information:

We're committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or want to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs.

We'll provide training and onboarding sessions to ensure you've got everything you need to succeed in your new role. We'll reach out to candidates of interest to schedule an interview and communicate outcomes to all applicants by email or phone call.

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