Senior Manager, Relationship Management

1 month ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Title: Senior Manager, Relationship Management

TD Merchant Solutions is a leading business within Business Banking, driving innovation and growth in the financial industry. As a Senior Manager, Relationship Management, you will play a key role in building and maintaining strong relationships with our merchant clients, driving revenue growth and retention.

Key Responsibilities:
  • Lead the TDMS National Accounts team, working closely with senior executives to develop and execute strategic plans.
  • Develop and implement merchant-centric sales strategies, leveraging industry insights and advice capabilities to deepen relationships and drive growth.
  • Build and maintain strong relationships with key Bank Partners, driving purposeful acquisition and fully franchising existing merchant relationships.
  • Work closely with stakeholders across the TDMS team to deliver superior merchant experience results, providing timely and meaningful insights to support the overall business strategy.
  • Lead and support a high-performing diverse team, providing ongoing feedback and performance reviews, coaching and developing colleagues to ensure performance management activities are undertaken and completed.
Requirements:
  • Strategic and long-term mindset, with a compelling vision and ability to engage others in achieving it.
  • Strong leadership-level communication skills and organizational awareness, with the ability to engage the organization to get things done, influence and align senior executives, deal with complex change, build relationships, manage and resolve conflict, work effectively in teams, align technology and vendors to achieve desired outcomes, and enhance TD's brand.
  • Ability to navigate in a space that is not well defined and ambiguous.
  • Skilled communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes.
  • Change leadership experience, embracing what needs to change, advocating this across the business, influencing and executing successful change management.
  • Strong business acumen with proven relationship management experience and highly motivated to achieve results.
  • Strong analytical and organizational skills with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues.
What We Offer:
  • A competitive compensation package, including a base salary and variable compensation.
  • A comprehensive benefits plan, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
  • A dynamic and inclusive work environment, with opportunities for career growth and development.

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