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Client Service Representative

2 months ago

St John's, Newfoundland and Labrador, Canada RBC - Royal Bank Full time
Job Summary

As a valued member of our team at RBC - Royal Bank, you will play a key role in delivering exceptional customer service and driving business growth. You will be responsible for championing the RBC brand and supporting new client acquisition and deepening existing relationships. If you have a passion for delivering outstanding service and are excited to help clients achieve their financial goals, you may be the ideal candidate for this role.

Key Responsibilities
  • Client Engagement: Proactively engage with clients in the branch and deliver an exceptional service experience through completing transactions and identifying opportunities for advice, solutions, and digital enablement.
  • Education and Demonstration: Focus on educating clients about our products and services, leveraging technology to deliver a memorable client experience, and driving solutions to retain business.
  • Team Collaboration: Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to RBC partners, or personally fulfill client solutions.
  • Problem Resolution: Proactively take ownership of resolving and preventing client banking problems.
  • Relationship Building: Cultivate and maintain relationships with partners to work as one RBC team.
  • Risk Management: Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.
Requirements
  • Goal-Oriented Individual: A demonstrated passion for putting clients first.
  • Drive and Self-Motivation: Excellent communication skills and emotional intelligence.
  • Digital Literacy: Digital literacy across a broad range of devices.
  • Flexibility: Personal flexibility to work flexible hours.
  • Eagerness to Learn: Eagerness to learn and determination to succeed.
  • Financial Knowledge: Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course.
Preferred Qualifications
  • Client Relationship Experience: A track record in building rapport and maintaining client relationships within the financial, service, or retail industry.
  • Mutual Funds Accreditation: Mutual Funds accreditation.
What We Offer
  • Total Rewards Program: A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Training and Development: A world-class training program in financial services.
  • Career Development: Excellent career development and access to a variety of job opportunities across business and geographies.
  • Leadership Support: Leaders who support your development through coaching and managing opportunities.
  • Team Environment: Work in a dynamic, collaborative, progressive, and high-performing team.