Customer Service Representative

1 month ago

St John's, Newfoundland and Labrador, Canada AppleOne Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Answer phone calls efficiently and effectively, meeting quality guidelines and targets.
  • Understand and comply with legislated and client policies and work procedures to provide excellent customer service.
  • Adhere to your work commitment and daily schedule to ensure the team meets its business goals.
  • Manage interactions with callers, clients, and colleagues respectfully, collaboratively, and professionally.

Requirements:

  • High school diploma or GED equivalent, with at least one year of experience in a similar role.
  • Proficiency in basic computer skills and ability to operate standard office equipment.
  • Strong verbal and written communication skills, with excellent listening skills.
  • Ability to work in a statistically driven environment, measured by call quality and call productivity goals.

What We Offer:

  • Competitive market-based salaries.
  • Comprehensive benefits package.
  • Three weeks of paid vacation.
  • Group Retirement Savings Plan.
  • Employee appreciation events.

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