Store Lead

4 days ago

Oakville, Ontario, Canada Moores Full time
About the Role

We are seeking a highly motivated and experienced Store Lead to join our team at Moores. As a Store Lead, you will play a key role in supporting the Store Manager in achieving sales performance expectations, developing a team selling environment, and ensuring operational excellence.

Key Responsibilities
  • Partner with the Store Manager to lead store staff to achieve sales, service, and operational expectations.
  • Support the Store Manager in setting clear performance expectations and ensuring the store team is trained in sales, customer service, and operations.
  • Model company values and lead by example as an active coach.
  • Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
  • Collaborate with the Store Manager to recruit store staff and contribute to an inclusive store environment.
Performance Expectations
  • Support the Store Manager in achieving store business plans, including sales, customer service, and operational goals.
  • Assist the Store Manager in executing game plans and following up on execution to maximize sales and drive consistent performance results.
  • Partner with the Store Manager to present opportunities with fact-based information and recommendations.
  • Understand how to leverage store reports to inform decisions and drive the store business.
  • Participate in driving business outreach opportunities and communicate leads to the Store Manager.
Operational Excellence
  • Partner with the Store Manager to ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks.
  • Assist the Store Manager with training store staff on all internal operational functions.
  • Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Support the Store Manager in implementing store programs to increase efficiencies in sales, service, operations, and branding.
Workplace Culture
  • Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
  • Support a culture of learning and development, ensuring training tools are leveraged.
  • Serve as a role model to all store team members and provide enthusiastic motivational leadership.
  • Assist the Store Manager in creating a steady pipeline of external talent through recruitment.
Customer Experience
  • Assist the Store Manager in training the store team on customer service expectations and creating an exceptional customer experience.
  • Support the Store Manager in leading the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
  • Understand how to leverage customer feedback to inform decisions and prevent or resolve customer concerns.
Qualifications
  • Minimum of 1 year of Retail or Sales experience.
  • Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS System.
Physical Requirements
  • Ability to stand and walk for the majority of work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

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