Client Experience Specialist

4 days ago


Saanich, Canada Royal Bank of Canada Full time

We are seeking a highly skilled Client Experience Specialist to join our team at Royal Bank of Canada. As a key member of our team, you will play a critical role in delivering exceptional client experiences and driving business growth.

About the Role

This exciting opportunity is available for 37.5 hours per week as a full-time position. You will be based in Canada, working with our clients to understand their needs and provide tailored solutions to meet their banking requirements.

Key Responsibilities
  • Proactively engage with clients across various channels, identifying opportunities to enhance their banking experience and drive sales growth.
  • Foster strong relationships with clients, leveraging your problem-solving skills and expertise to deliver memorable client experiences.
  • Collaborate with internal partners to identify and capitalize on business opportunities, ensuring seamless execution and timely resolution of client issues.
  • Stay up-to-date with industry trends and regulatory changes, applying this knowledge to inform your client interactions and ensure compliance.
Requirements

To succeed in this role, you will need:

  • A mutual funds accreditation (Investment Funds in Canada or Canadian Securities Course) or equivalent.
  • Excellent communication and interpersonal skills, with a proven ability to build rapport with clients and colleagues alike.
  • Digital literacy across a range of devices, including smartphones, tablets, and laptops.
  • Availability to work all open business hours, with flexibility to adapt to changing priorities.
What We Offer

In return for your hard work and dedication, we offer a comprehensive total rewards package, including:

  • A competitive salary estimated at around $65,000 - $80,000 per year, depending on location and experience.
  • A bonus structure tied to individual performance and business outcomes.
  • A flexible benefits program that allows you to tailor your coverage to suit your needs.
  • Ongoing training and development opportunities to help you grow professionally and personally.
Join Our Team

If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please note that applications will be accepted until the specified deadline, after which they will be reviewed and assessed accordingly.


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