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IT Support Specialist

2 months ago

Mississauga, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at CB Canada. As an IT Support Specialist, you will be responsible for providing technical assistance to clients via phone or email, managing help desk software, and troubleshooting EDI-related issues.

Key Responsibilities
  • Provide technical support to clients via phone or email
  • Manage help desk software and ticket system
  • Troubleshoot and resolve EDI-related issues
  • Stay up-to-date with company updates and changes
  • Research questions using available resources
  • Delegate complex problems to second-level support
Requirements
  • Experience working with EDI
  • Experience working with SAP
  • Preferably SAP TM for Transportation
  • Preferably SAP OTC for Orders to Cash
  • Experience with AS2 communications, preferably Cyclone
  • Experience reading translation maps and finding data errors, preferably using Inovis TLE or Mercator
About Us

CB Canada is a leading provider of IT solutions and services. We offer a range of services, including contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We are committed to providing our clients with the best possible service and support. Our team of experts is dedicated to helping you find the right candidate for your business needs.