Key Holder
1 month ago
Key Holder Job Summary
As a Key Holder at La Senza, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and leading a high-performing team. This is an exciting opportunity to develop your leadership skills, work closely with the management team, and contribute to the success of our stores.
Key Responsibilities
- Drive profitable sales growth through segment ownership and effective sales strategies
- Support the management team in creating a customer-centric environment, promoting a positive work culture, and resolving associate relations issues
- Lead by example, demonstrating the La Senza selling model with confidence, passion, and expertise for the brand
- Collaborate with the team to achieve store sales goals, promote teamwork, and ensure seamless customer journeys
- Manage and resolve customer relations issues, ensuring a high level of customer satisfaction
- Assist the management team in creating and executing action plans, controlling payroll budget and expenses, and maintaining accurate sales reconciliation
- Ensure visual merchandising and presentation standards are met, including identifying and executing sell-down strategies
- Lead with professionalism, embodying the company values and reinforcing brand standards
Requirements
- Ability to foster a culture of exceptional customer service and optimize the Company selling model
- Effective delegation, follow-up, and communication skills with all levels of the organization
- Coaching, developing, and partnering with the management team on performance management
- Strong business acumen, strategic, and analytical skills
- Previous management or supervisory experience, with a flexible schedule to include evenings, weekends, and holidays
- Ability to manage complex priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards
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