Tenant & Community Relations Specialist (Housing)

1 month ago

Cambridge, Canada Region of Waterloo Full time

Tenant & Community Relations Specialist (Housing)

**Job Number**:1815

**Job Type**: Full-Time
**Location**: 150 Main St - 150 Main
**Job Category**: Health Care and Social Assistance
**Number of Positions**:1
**Department**: Tenant Management and Support (A)
**Division**: Community Services
**Hours of Work**: 35
**Union**: CUPE 1883
**Grade**: CUPE 1883 Grade 014
**Salary Range**: $43.61 - $49.41**About Us**

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

Dish with One Spoon Wampum:
- Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:
- Recognizing our shared humanity and land
- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

**The Role**
- Leads and provides strategic tenant management, tenant relations, and lease enforcement for Waterloo Region Housing. Follows up to ensure resolution of tenant and community issues to prevent tenant evictions and assist with improving tenant quality of life. Develops and maintains cooperative working relationships between community agencies, staff, private landlords (as part of assisted and affordable housing programs), and tenants. Facilitates community and tenant development initiatives and opportunities, and encourages community members to engage in positive community relationships. Works on project teams for building redevelopment/revitalization projects, and coordinates related activities for tenants.

**Duties/Responsibilities**
- Acts as a resource for tenants, community agencies, and staff. Provides guidance to tenant service coordinators, facilities staff, and student placements regarding housing and tenancy policies, roles/responsibilities, and tenant relations.
- Leads and facilitates individual plans for tenants at risk of eviction and requiring additional supports (e.g., life-skills training, counselling, health care). Liaises with community agencies, private landlords (as part of assisted and affordable housing programs), and health care professionals to develop and negotiate plans, and advocate for tenants. Assists tenants with accessing community and government supports/resources, as appropriate. Facilitates tenants transitioning out of independent living (e.g., long-term/hospice care, supportive housing, extended care programs).
- Leads tenancy matters related to lease agreements (including but not limited to) complaints and disputes between tenants, and provides mediation, referral services, and crisis intervention to same as needed/by request (e.g., cultural, domestic, mental health). Supports tenants exhibiting anti-social, disruptive, and inappropriate behaviours in violation of tenancy legislation and consults with supervisor, as required. Monitors to ensure tenants follow through on agreed activities and mediated agreements to maintain tenancy. Provides summary reports to management.
- Provides leadership, guidance, support, and expertise for community development initiatives. Researches topics relevant to communities. Plans, coordinates, and facilitates community development events and workshops, and provides resources to foster community capacity building. Prepares funding proposals for tenant associations, community centres, and activities, and coordinates/supports implementation. Assists tenants to organize special events and newsletters.
- Maintains the master key system (e.g., door/lock replacements, emergency lockouts, lost keys).
- Oversees key-holders, including training, communicating legislative requirements, and managing conflicts between key-holders and tenants.

**Additional Duties/Responsibilities**
- Works on project teams consisting of facilities staff, planners, contractors, and consultants regarding planning and implementation of building revitalization/redevelopment projects. Provides advice and recommendations related to tenant and community-centred considerations.
- Leads/facilitates community engagement strategies to obtain tenant feedback on preliminary site and building designs/changes.
- Coordinates tenant relocations (including emergency relocations) and move-ins where required. Provides ongoing communications to tenants regarding projects. Addresses tenant concerns before, during, and after projects are completed.
- Facilitates and coordinates activities/initiatives to support the

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