Insurance Customer Service Representative

1 day ago


Lloydminster, Canada Western Financial Group Full time

About the Role

We are seeking a highly skilled and motivated Customer Care Specialist to join our team at Western Financial Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Assist customers with their daily insurance needs via phone, in-person, and email
  • Provide quotes and sell new auto plan policies to customers
  • Manage walk-in queries, sales, and up-selling of products to new and existing clients
  • Remain up-to-date on product knowledge and build relationships with insurance providers
  • Continuously develop your skills through industry training and other courses
  • Generate leads through existing clients
  • Have a solid understanding of policy wordings and coverages
  • Be well-versed in navigating multiple computer programs at once

What We Offer

As a valued member of our team, you will receive a competitive compensation package, including a salary range of $38,800 - $50,000, 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.

Our Culture

At Western Financial Group, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in. We take pride in providing programs that add value to our people's lives, and we encourage you to apply if you're excited about the role and want to be part of our team.



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