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    Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time

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    3 weeks ago

    Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time

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Front Desk Representative

2 months ago

Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking into account the specific needs of each group.
  • Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date information.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless communication with other departments.
  • Follow emergency and safety procedures, prioritizing the well-being of guests and staff.
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Contact guests to deliver requested wake-up calls, demonstrating a commitment to their satisfaction.
Work Environment and Requirements

This is a fast-paced environment that requires flexibility, reliability, and efficient interpersonal skills. The ideal candidate will be able to work effectively in a team setting, prioritizing tasks and managing multiple responsibilities with ease.

Personal Qualities
  • Dependability: A strong sense of responsibility and commitment to meeting deadlines.
  • Efficient Interpersonal Skills: The ability to communicate effectively with guests and staff, building strong relationships and resolving conflicts.
  • Flexibility: A willingness to adapt to changing circumstances and priorities, ensuring seamless service delivery.
  • Reliability: A strong sense of accountability and commitment to maintaining high standards of service.