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Front Desk Representative

4 weeks ago


Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel, and change room reservations
  • Provide information on hotel facilities and services
  • Assist guests with special needs
  • Answer telephone and relay telephone calls and messages
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (faxing, filing, photocopying)
Requirements:
  • Secondary (high) school graduation certificate
  • Will train
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Reliability
Work Conditions and Physical Capabilities:
  • Fast-paced environment
Personal Suitability:
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week